SR Tech — Services & Support

Services Designed to Keep Your Business Running

Reliable IT, printing and security services — from AMC and rentals to emergency repairs and installations. SRtech supports businesses across Dubai with predictable plans, fast response and a dedicated 24/7 support team.

Annual Maintenance Contracts (AMC)

Dedicated Annual Maintenance Contracts to ensure uninterrupted performance of your IT systems and copier machines. Priority response, preventive maintenance, and SLA-based support.

Full IT lifecycle coverage for servers, networks, workstations and office systems. Preventive maintenance, patching, backups, monitoring and priority break-fix.

  • Coverage: Servers, routers, switches, desktops, print servers.
  • Response: SLA-based priority response and scheduled preventive visits.
  • Extras: Patch management, basic security hardening, and routine health checks.

Comprehensive AMC for copiers and multifunction printers — parts, labor, preventive servicing and priority on-site support.

  • Includes: Preventive checks, spare parts replacement (as per contract), toner handling & consumables support where agreed.
  • Service: On-site technician visits and priority repair scheduling.
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Copier Rental Services

Flexible rental plans for office equipment with maintenance included. Choose short or long-term rentals that match project and cashflow needs.

Full-year rental plans with predictable monthly fees, inclusive of maintenance and basic consumables as per plan.

  • Best for: Businesses that want zero-capex and stable monthly cost.
  • Included: Preventive maintenance, prioritized repairs, and replacement equipment during long repairs.

Flexible half-year rentals ideal for events, seasonal projects, or temporary office expansions.

  • Best for: Short projects, pilots, or temporary teams.
  • Benefit: Fast deployment and maintenance included for the rental duration.
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Repair, Troubleshooting & On-Site Support

Fast, expert on-site response for hardware failures and immediate diagnostics. Our certified technicians restore operations quickly with clear escalation paths.

Specialist repair and servicing for copier machines and MFPs — paper jams, engine faults, scanning issues and parts replacement.

  • Diagnostic & repair
  • Parts replacement (as per contract)
  • Preventive servicing
  • Consumables handling

On-site and depot printer repair for all major brands — inkjet, laser and specialty printers.

  • Break/fix, calibration, print-quality corrections.
  • Consumables and replacement advice.

Hardware-level computer repair: component replacement, diagnostics, and peripheral troubleshooting.

  • Motherboard, RAM, storage replacement
  • Power issues, peripheral connectivity
  • On-site or depot repair options

Repairs and servicing for CCTV cameras, recorders and CCTV infrastructure, including lens, power and NVR issues.

  • Camera replacement & alignment
  • NVR/DVR diagnostics
  • Wiring & PoE troubleshooting
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Installation & Configuration

Professional setup and secure configuration of office, security and telecom systems — from planning to final testing.

Biometrics access control installation and integration with your access and HR systems.

  • Device placement & mounting
  • Integration with access control software
  • Testing & user enrolment

Design, install and configure CCTV systems with optimized camera placement and recording policies.

  • Site survey & camera placement planning
  • NVR setup, remote viewing configuration
  • Network & PoE considerations

Network and user setup for printers and MFPs, including drivers, print servers and secure printing configuration.

  • Driver deployment
  • Secure print configuration
  • Network and VLAN setup if required

EPABX and telecom systems setup for business communication and intercom systems.

  • EPABX installation & line programming
  • Extension mapping and voicemail setup
  • Integration with receptionist/IVR where required

Deployment of desktops, laptops and peripheral accessories with secure user provisioning.

  • Imaging & software installation
  • User account provisioning
  • Peripheral mounting & cabling
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Technical Troubleshooting & Support

Advanced diagnostics and technical resolution for complex issues. Remote and on-site options available with escalation to subject-matter experts.

In-depth analysis of software, drivers, connectivity, network and logic issues that go beyond basic hardware fixes.

  • Network & connectivity diagnostics
  • Driver, software and compatibility resolution
  • Intermittent issue tracing and escalation

Rapid remote support for quick resolutions, configuration changes, and guided troubleshooting. Ideal for urgent but non-physical issues.

Note: Critical hardware failures will be escalated to on-site technician dispatch.

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Dedicated 24/7 Online Support

Critical issue? Our expert team is always online to provide immediate remote assistance and coordinate on-site response when required.

Contact Support Team